UX Lead

Location : Name
Atlanta, GA
Location : Location



We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.


Macquarium, a Synoptek Company

This role is located at Macquarium, where we are a team of dreamers, thinkers, and doers. We design and create exciting and meaningful customer-centric digital experiences for our clients. Over the past 29 years, we have partnered with our clients to improve the experience they provide their customers, to drive customer satisfaction and business results. Head to Macquarium.com.


UX Lead

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.

The User Experience (UX) Lead is responsible for leading the creation, oversight, and support of multiple design workstreams for our most challenging and rewarding clients. This means collaborating with clients, internal partners, and their fellow designers to identify needs, plan research and design cycles, craft intuitive UX/UI solutions, and guide quality implementation.


Duties and Responsibilities

  • Lead the way across multiple, simultaneous projects and clients, being the voice for your team
  • Work as an equal with our client services teams to plan, estimate, schedule, and deliver magic when time is tight
  • Create, defend, and own design artifacts including site maps, user flows, wireframes, prototypes, and some visual design
  • Mentor and support your fellow designers to help them do their best work and grow their own careers
  • Move beyond opinion and into evidence by planning and executing user research such as interviews, contextual inquiries, and in-depth usability testing
  • Be the face of your team's designs by presenting directly to clients and guiding them through our collective thinking
  • Lead working sessions and workshops for discovery, design co-creation, and more
  • Help drive the direction by calling out opportunities to add more customer value
  • Engage regularly with customers to provide insights aligned to organizational use cases, key business challenges, and ways to improve digital experiences



  • Bachelor’s degree in Interactive Design, Human-Computer Interaction or related field from an accredited college or university. Master’s degree preferred.
  • In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa


  • Customarily has at least 8 years of job-related experience in a collaborative, cross functional team environment
  • Strong experience with creating user flow diagrams, wireframes, interactive prototypes and similar design deliverables
  • Experience in high-complexity environments such as large-enterprise applications or large-scale ecommerce, preferred


  • Synoptek core DNA behaviors:
    • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
    • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
    • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
    • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
    • Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
  • Proficiency in MS Office 365, Miro, Confluence and JIRA
  • Basic understanding of front-end technologies, uses, and limitations, particularly HTML, CSS, and Javascript
  • A solid track record of leading design initiatives via UX strategy, product management, or similar role.
  • A robust background of data-driven design decisions and supporting research work such as usability testing or journey mapping
  • Expert proficiency with Sketch, Balsamiq, Figma, Adobe XD, Miro, or similar design & collaboration tools
  • A portfolio of work demonstrating your end-to-end design process and strong project experience
  • An extreme obsession with detail and high-quality execution
  • Exceptional time management skills, with the ability to deliver within tight deadlines and budgets
  • An eagerness to empathize with users.

Working Conditions

We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.

Work is performed primarily in an office or remote environment; final location is determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel.


EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.


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