• Support Engineer I

    Location : Name Ahmedabad, India
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Support Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.


    A Day in the Life

    The Support Desk Engineer I, provides the first line defense for Synoptek clients.  They are responsible for actively listening to and engaging with clients, troubleshooting, and managing Tier 1 client incidents in a Support Desk environment. Every Engineer is measured on completed tickets, resolution met, CSAT (customer satisfaction) and ticket utilization set forth by their direct manager.  You will be introduced to more advanced analytics including backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and more


    The Basics

    • Total Years of Technical Experience: 1+
    • Position Specific Experience: 0+
    • Mentorship/Leads by Example Experience: 0+
    • Project/ Client Engagement/ Customer Facing Experience: 2


    Techie Aptitude

    • Ability to provide basic end user support in an enterprise environment 
    • Ability to support Windows & Mac Operating Systems
    • Ability to support Microsoft Office Suite
    • Basic understanding of Active Directory
    • Basic understanding of MS terminal services, Citrix XenApp client
    • Experience troubleshooting remote access issuesB
    • Basic understanding of VMWare


    Human Aptitude

    • Verbal Communication: Intermediate
    • Written Communication: Intermediate
    • Customer Service: Intermediate
    • Presentation Communication: Intermediate
    • Analytical/Problem Solving: Basic
    • Mentoring: Basic
    • Influence/Persuasion/Forward Thinking: Basic
    • Executive Level Presence: Basic


    Education & Certifications

    • Bachelor's degree or equivalent experience
    • Candidate must have one of the following or be willing to obtail within 6 months of employment: MCP, A+, Security+, Network+


    The Synoptek Promise

    When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.


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