• Client Technology Officer

    Location : Name Roseville
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Client Technology Officer to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Want to see what we’re made of? Head to Synoptek.com.

    Responsibilities

    A Day in the Life

    This role is responsible for all aspects of IT leadership and management for assigned customer base. The Client Technology Officer is responsible for the development of the customer technology roadmap and facilitating the management of all aspects of the customer relationship and interfaces between the customer and Synoptek.  Responsibilities include, but are not limited to: Development of architectural design and support model, financial performance, operational performance and overall customer satisfaction.  You’ll proactively oversee the management of client systems and network infrastructure, while providing leadership and best practices to other team members. You’ll find yourself leading and delivering on interesting and complex projects, with many diverse and exciting clients

    This role will require a person with strong interpersonal skills and a demonstrated ability to build and maintain ongoing relationships in a liaison capacity with IT personnel (both internal and external) at all levels.  We encourage you to learn and to use principles from ITIL and PMP, while working with your team to build and create best practices from your own personal experience and those of your peers.

    Qualifications

    The Basics

    • Total Years of Technical Experience: 10+
    • Position Specific Experience: 8+
    • Mentorship/Leads by Example Experience: 7+
    • Project/ Client Engagement/ Customer Facing Experience: 8+

     

    Consulting Aptitude

    • Manages $5K-40K MRR Customers
    • Accountable for $100K-350K MRR Revenue under management

    New Business Planning/ Support

    • Scope & price service to provide
    • Define unique requirement
    • Proposal approval
    • Capacity planning (support model)
    • Manage and set overall client expectations

    Management and oversight of customer onboarding

    • Assess business needs & overall IT environment
    • Manage and advise IT gaps, risks and issues
    • Develop IT strategy & roadmap
    • Oversight of service transition to Synoptek

    IT Governance

    • Reviews client's IT maturity against Best Practices
    • Conduct routine Technology Business Review Meetings (TBR)
    • Monitor client service delivery and customer needs
    • Manage client and service delivery & serve as escalation point
    • Enable client to leverage technology to grow business
    • Project Portfolio Management & Reporting
    • Advise on IT capabilities and service levels
    • Accountable to customer for IT Operations Management
    • Oversight and monitor overall performance metrics:
      • Satisfaction and retention
      • Service level compliance
      • Profitability

     

    Human Aptitude

    • Verbal Communication: Advanced
    • Written Communication: Advanced
    • Customer Service: Advanced
    • Presentation Communication: Advanced
    • Analytical/Problem Solving: Advanced
    • Mentoring: Advanced
    • Influence/Persuasion/Forward Thinking: Advanced
    • Executive Level Presence: Advanced

     

    Education, Certifications & More

    • Bachelor's degree is required
    • Valid driver’s license, clean driving record and reliable transportation.
    • Physically able to lift and carry object up from 0 to 50 pounds

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