• Technical Writer

    Location : Name Ahmedabad, India
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Technical Writer to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com

    Responsibilities

    • 3-5 years of experience in communications and technical writing, with at least 2 years in technical content
    • Background or work history involving IT support at some level, with the ability to understand network diagrams and the IT as a manged Service industry
    • Ability to translate business process and technical systems operations into content and documentation
    • Excellent writing, communication, planning, problem solving, orgainzation and interpersonal skills
    • Highly proficient in Microsoft Office products, including Visio, Word, Excel, PowerPoint,Ooutlook, and Sharepoint
    • Thorough understanding of the business usage of wiki technologies (2+ years)
    • Adminsitrative knowledge of and experience with Wiki engines, preferably Confluence, or MediaWiki
    • Ability to draw very basic network diagrams
    • Experience documenting technical customer materials

    Qualifications

    • Ability to design, implement, and maintain wiki namespaces and pages
    • Ability to migrate legacy documents from SharePoint to a wiki
    • Ability to architect scalable wiki namespaces and page linking layouts
    • Ability to create wiki templates
    • Ability to fully utilize tagging and lableing wiki functionalities
    • Excellent writing and communication skills
    • 4-year degree preferred

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