• Field Support Engineer I

    Location : Name Fullerton, CA
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.

    Responsibilities

    A Day in the Life

    We are currently seeking a Field Support Engineer I to provide onsite support to some of our key clients. We are looking for someone with an IT consulting background or history of field support experience. This role requires high energy, a strong in-person presence and the ability to provide daily support to executive level personnel working within the non-profit, financial, marketing and technology industries. This position will require a valid driver’s license for the field support engineer to commute between clients

    Qualifications

    The Basics

    • Total Years of Technical Experience: 3+
    • Position Specific Experience: 3+
    • Mentorship/Leads by Example Experience: 1+
    • Project/ Client Engagement/ Customer Facing Experience: 3+

     

    Techie Aptitude

    • Ability to provide advanced end user support in an enterprise environment  
    • Ability to support Windows & Mac Operating Systems 
    • Advanced troubleshooting support of the Microsoft Office Suite
    • Intermediate understanding of Active Directory (WINS, DNS, GPO)
    • Intermediate support of MS terminal services, Citrix, VMware
    • Advanced ability to troubleshoot remote access issues
    • Basic knowledge of Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)

     

    Human Aptitude

    • Verbal Communication: Intermediate
    • Written Communication: Intermediate
    • Customer Service: Advanced
    • Presentation Communication: Basic
    • Analytical/Problem Solving: Intermediate
    • Mentoring: Basic
    • Influence/Persuasion/Forward Thinking: Intermediate
    • Executive Level Presence: Intermediate

     

    Education, Certifications & More 

    • Bachelor's degree or equivalent experience
    • Candidate must have one of the following or be willing to obtail within 6 months of employment: MCITP, MCDST, MOUS, ITIL, VCA, CCA
    • Physically able to lift and carry object up from 0 to 50 pounds
    • Valid driver’s license, clean driving record and reliable transportation.

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