• Technical Project Manager: Dynamics CRM

    Location : Name Remote
  • Overview

    Synoptek provides information technology management services and support to organizations worldwide.  We offer attainable solutions to manage and operate IT infrastructure using our advanced IT service management capabilities, automated toolsets, and skilled technologists.  We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Technical Project Manager to our talented team. 


    This is an amazing opportunity to work for one of the greatest teams in the Managed Services sector.  We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into true team camaraderie, daily beer-thirty, general office mayhem, and an invested culture of learning. 


    As part of our ongoing success and continued growth in the markets we serve, we are seeking an experienced Technical Project Manager who comes from a systems, network, and operations engineering background.  This role will be part of our Project Management Office and work to define the technical requirements and plans needed to implement value-added solutions for our customers.  This role is responsible for the overall planning, management and completion of IT projects and customer onboarding on a wide variety of projects and programs.


    Primary Duties and Responsibilities:

    • Works for the Practice Director of CRM/ Customer Engagement Solutions
    • Senior, enterprise application experienced consultant with Project Management aptitude
    • Understands and has supported or worked in a consulting or PM capacity to implement modern cloud-based, enterprise-class software applications such as CRM, ERP, or SCM, HCM systems
    • Asserts, communicates, and assures compliance with our delivery methodologies and framework
    • Primary resource assignment authority and scheduler of resources to project phases
    • Generates project plan with inputs from Functional and Technical leaders
    • Assures deliverables are generated in a satisfactory manner and delivered to/from all participants
    • Enforces schedule and communication using hybrid-agile methods
    • Coordinate internal resources and third parties/vendors
    • Key communicator to client stakeholders for project progression, schedule, “burn”, risks/issues, and overall satisfaction
    • Authority to find resources and assert communications to “unblock” project work challenges by finding resources who have answers or bringing resources into the project that can contribute to critical-path issues facing the project.
    • Works as the SPC along with the customer PM to guide and align resources and project events within the methodology
    • Point of escalation for all internal conflicts and problems brought by the client. PM escalates to Engagement manager/Practice Director of CRM
    • Point of awareness and assessment of requests for work that are out of the scope of the original design or work approach, so projects maintain a consistent budget and timeline and exceptions are able to be re-estimated.
    • Assure resource tasking is accomplished for each practice, workload and project component.
    • Assure project deliverables and progression and communications are properly published and documented
    • Manages collaboration tools
    • Advocates for the customer for internal course corrections or continuous improvements
    • Can pitch in to support requirements gathering, gap analysis, QA, user acceptance process, and occasional product research.


    Required Minimum Qualifications:

    • Bachelor’s degree or equivalent education and experience
    • 5+ years in PM role
    • 3+ years working as a consultant facing enterprise clients in software implementations
    • Experience with projects of 5-20 consultants taking 2-12 months to complete
    • Strong knowledge or PMBOK, best practices
    • Strong knowledge of Microsoft Office, ticketing & time/task-management systems, process automation
    • Solid technical background, with understanding or hands-on experience in software development and web technologies
    • Knowledge of modern, enterprise class CRM, ERP or SCM systems is desired
    • Up to 20% travel
    • Goal: 75% billable full-time
    • Confident in front of clients with strong oral and written communications
    • Remote, nationwide location
    • Keywords: Microsoft Dynamics, CRM platforms, Salesforce.com, Marketo, Hubspot, Zendesk, Office 365, Power BI, PM, project manager, PMO, PSA, project plan


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