• Field Support Engineer II

    Job Locations US-CO-Denver
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer II to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

    Responsibilities

    A Day in the Life 


    We are currently seeking a Field Support Engineer to provide onsite support to some of our key clients. An IT Consulting background or history of Field Support experience is greatly preferred as this role requires high energy, a strong in-person presence and the ability to provide daily support to executive level personnel working within the non-profit, financial, marketing and technology industries. This position will require a valid driver’s license in order for the field support engineer to commute between clients.


    The Basics



    • Total Years of Technical Experience: 5+

    • Position Specific Experience: 5+

    • Mentorship/Leads by Example Experience: 3+

    • Project/ Client Engagement/ Customer Facing Experience: 5


    Techie Aptitude


    Consulting Skillset


     


    Intermediate


     


    Troubleshooting Experience/Ability


     


    Intermediate 


     


    Product Technical Knowledge



    • Advanced Windows server (2008/2012)  

    • Intermediate Exchange Platform Administration  

    • Advanced VMware Experience (4/5/5.5/6)

    • Solid understanding of SAN technologies

    • Basic ability to troubleshoot in a Linux/Unix environment

    • Advanced knowledge of Active Directory technologies (DNS, FSMO, DHCP)

    • Intermediate knowledge of Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)

    Qualifications

    Human Aptitude






































    Verbal Communication



    Advanced



    Written Communication



    Advanced   



    Customer Service



    Advanced



    Presentation Communication



    Intermediate  



    Analytical / Problem Solving



    Advanced



    Mentoring



    Intermediate  



    Influence/ Persuasion/
    Forward Thinking



    Intermediate  



    Executive Level Presence



    Basic



     


    Education



    • Bachelors or Commensurate Experience


    Certifications



    • Candidate must have one of the following or be willing to obtain within 6 months of employment: MCSA, VCP, CCENT, ITIL


    Synoptek Promise


    When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results.


     


    We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

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