• Support Engineer I

    Job Locations US-CA-Roseville
    # of Openings
    1
    Category
    Service Desk
    Type
    Non-Exempt
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Support Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

    Responsibilities

    A Day in the Life 

    Our Support Desk Engineers provide first line defense for Synoptek client.  They are responsible for actively listening to and engaging with clients, troubleshooting, and managing Tier 1 client incidents in a Support Desk environment. You will be introduced to more advanced analytics including backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and more. 

    The Basics

    • Total Years of Technical Experience: 1+
    • Position Specific Experience: 0+
    • Mentorship/Leads by Example Experience: 0+
    • Project/ Client Engagement/ Customer Facing Experience: 2

    Techie Aptitude

    Consulting Skillset

     

    Basic

     

    Troubleshooting Experience/Ability

     

    Basic

     

    Product Technical Knowledge

    • Ability to provide basic end user support in an enterprise environment
    • Ability to support Windows 7/10 & Mac Operating Systems
    • Ability to support Office 2013/2016/O365
    • Basic understanding of Active Directory
    • Basic understanding of MS terminal services, Citrix XenApp client
    • Experience troubleshooting remote access issues
    • Basic understanding of VMware ESX 4/5/5.5/6

    Qualifications

    Human Aptitude

    Verbal Communication

    Intermediate

    Written Communication

    Intermediate  

    Customer Service

    Intermediate

    Presentation Communication

    Intermediate

    Analytical / Problem Solving

    Basic

    Mentoring

    Basic

    Influence/ Persuasion/
    Forward Thinking

    Basic

    Executive Level Presence

    Basic

     

    Education

    • High School Diploma and Technical Certifications or Commensurate Experience

    Certifications

    • Candidate must have one of the following or be willing to obtain within 6 months of employment: MCP, A+, Security+, Network+

    Synoptek Promise

    When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results.

     

    We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

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