• EOC Engineer I

    Job Locations CA-NB-Saint John
    # of Openings
    Information Technology
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add an EOC Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.


    A Day in the Life 

    The Enterprise Operations Center (EOC) Engineer is part of the larger Synoptek Managed Services Operations Front Line Support Team.  The EOC is responsible for 24x7x365 monitoring and issue remediation of customer network, server, back-up, IDS and other environments. The EOC is also responsible for monitoring the Synoptek core network and shared (i.e. hosted services) infrastructure, as well as some defined maintenance tasks.

    The Basics

    • Total Years of Technical Experience: 1+
    • Position Specific Experience: 6 months+
    • Mentorship/Leads by Example Experience: 0
    • Project/ Client Engagement/ Customer Facing Experience: 6 months+

    Techie Aptitude

    Consulting Skillset





    Troubleshooting Experience/Ability




    Product Technical Knowledge

    • At least a basic ability to troubleshoot network issues – TCP/IP, SNMP, PING  
    • Basic understanding of server systems (Windows server OS, Terminal services, CITRIX, LINUX, DNS, DHCP)
    • Basic internetworking skills – MPLS, Wireless, LAN, WAN
    • Vendor escalation management
    • Proactive monitoring utilizing at least 1 system mangement tool (LogicMonitor, Orion/SolarWinds, HP OpenView, or Kaseya)
    • Basic ticketing system knowledge a plus
    • Strong customer service background and ability to work in a team environment


    Human Aptitude

    Verbal Communication


    Written Communication


    Customer Service


    Presentation Communication


    Analytical / Problem Solving




    Influence/ Persuasion/
    Forward Thinking


    Executive Level Presence





    High School Diploma and Technical Certifications or Commensurate Experience


    Candidate must have one of the following or be willing to obtain within 6 months of employment: Network+, Security+, A+

    Synoptek Promise

    When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results.


    We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.


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