• EOC Engineer I

    Job Locations CA-NB-Saint John
    # of Openings
    1
    Category
    Information Technology
    Type
    Exempt
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add an EOC Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

    Responsibilities

    A Day in the Life 

    The Enterprise Operations Center (EOC) Engineer is part of the larger Synoptek Managed Services Operations Front Line Support Team.  The EOC is responsible for 24x7x365 monitoring and issue remediation of customer network, server, back-up, IDS and other environments. The EOC is also responsible for monitoring the Synoptek core network and shared (i.e. hosted services) infrastructure, as well as some defined maintenance tasks.

    The Basics

    • Total Years of Technical Experience: 1+
    • Position Specific Experience: 6 months+
    • Mentorship/Leads by Example Experience: 0
    • Project/ Client Engagement/ Customer Facing Experience: 6 months+

    Techie Aptitude

    Consulting Skillset

     

     

    Basic

     

    Troubleshooting Experience/Ability

     

    Basic

     

    Product Technical Knowledge

    • At least a basic ability to troubleshoot network issues – TCP/IP, SNMP, PING  
    • Basic understanding of server systems (Windows server OS, Terminal services, CITRIX, LINUX, DNS, DHCP)
    • Basic internetworking skills – MPLS, Wireless, LAN, WAN
    • Vendor escalation management
    • Proactive monitoring utilizing at least 1 system mangement tool (LogicMonitor, Orion/SolarWinds, HP OpenView, or Kaseya)
    • Basic ticketing system knowledge a plus
    • Strong customer service background and ability to work in a team environment

    Qualifications

    Human Aptitude

    Verbal Communication

    Intermediate

    Written Communication

    Intermediate

    Customer Service

    Intermediate

    Presentation Communication

    Basic

    Analytical / Problem Solving

    Basic

    Mentoring

    Basic  

    Influence/ Persuasion/
    Forward Thinking

    Basic  

    Executive Level Presence

    NA

     

     

    Education


    High School Diploma and Technical Certifications or Commensurate Experience

    Certifications

    Candidate must have one of the following or be willing to obtain within 6 months of employment: Network+, Security+, A+

    Synoptek Promise

    When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results.

     

    We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

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