• Sr. Network Engineer (ITC Consultant)

    Job Locations US-NY-Pittsford
    # of Openings
  • Overview

    Synoptek provides information technology management services and support to organizations worldwide.  We offer attainable solutions to manage and operate IT infrastructure using our advanced IT service management capabilities, automated toolsets, and skilled technologists.  We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Network Implementation Engineer to our talented team. 


    This is an amazing opportunity to work for one of the greatest teams in the Managed Services sector.  We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into true team camaraderie, daily beer-thirty, general office mayhem, and an invested culture of learning. 


    The Network Implementation Engineer is responsible for supporting the initial implementation, installation, configuration, and ongoing change support for Synoptek’s suite of network and security products.  Working closely with Project Managers and other Engineers, the Network Implementation Engineer will assist in planning, designing, migrating and troubleshooting customer onboarding activities. Engineers work collaboratively with customers to meet contractual obligations in a technical support role and manage customer expectations to ensure that product deployments are successfully completed on time and meet technical, business and operational expectations.  Throughout the project lifecycle, the Engineer monitors and drives to established implementation milestones, and participates in client status calls to ensure that projects remain on schedule.


    Occasional evening and weekend work will be required; advance notice will be provided whenever possible. Up to 10% travel required.



    Essential Duties and Responsibilities:

    • Consulting and design of complex networks spanning geographical separation
    • Configuration and deployment of physical and virtual network appliances including firewalls, routers, switches, and access points
    • Responsible for technical side of Synoptek’s IT product & service installation and deployment including configuration and troubleshooting, both remotely and on-site as required
    • Maintains a strong working understanding of Company’s network, systems & cloud architecture used to support the delivery of Synoptek’s products & services
    • Participate in planning meetings with Project Teams and customers
    • Maintains consistent, proactive and open communications with sales, customer, and operations teams at all times
    • Works with project managers, customers, and 3rd party vendors as required to schedule and perform service activation
    • Assist customers with QA to fully test all aspects of the implementation to assure successful go-live and network continuity
    • Provide focused support to include technical troubleshooting and problem resolution during project Go Live phase
    • Participate in technical support transition meetings post implementation to facilitate seamless hand off to technical support teams
    • Responsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with Standard Operating Procedures
    • Assumes ownership of assigned responsibilities to meet organizational goals and objectives
    • Provide exceptional customer service and value


    Key Competencies: 


    • Excellent analytical and problem-solving abilities. Strong attention to detail
    • Proficiency in industry-standard networking technologies including cabling, LAN, WAN, and various telecommunication access methods 
    • Ability to work collaboratively with multiple team members and/or independently as needed
    • Experience in administrative/support capacity of high availability systems
    • Ability to share knowledge, lead, and mentor less experienced team members
    • Demonstrated history of deep customer focus
    • Virtual network technologies
    • Industry standard networking technologies including TCP/IP, VLAN, MPLS, IPSEC VPN, etc
    • Industry standard security technologies (Cisco, Fortinet, SonicWall, Juniper, Palo Alto)
    • Demonstrated experience and success in enterprise IT engineering support roles



    Required Education:

    • Bachelor's Degree in Computer Science or equivalent combination of education and experience
    • Minimum 5-7 years of networking and security deploymentwithin a Managed Services Provider environment
    • Demonstrated understanding of complex IT solutions and surrounding network and security principles
    • Broad IT experience with heavy focus on Cloud & Virtualization technologies
    • Experience in the design and implementation of enterprise level solutions
    • Networking, security, and vendor certifications highly desired
    • Strong knowledge and understanding of technical infrastructures, including legacy networking technologies and system interdependencies 


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