• Field Support Engineer I

    Job Locations US-CO-Pagosa Springs
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer I to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

    Responsibilities

    A Day in the Life 

    We are currently seeking a Field Support Engineer to provide onsite support to some of our key clients. An IT Consulting background or history of Field Support experience is greatly preferred as this role requires high energy, a strong in-person presence and the ability to provide daily support to executive level personnel working within the non-profit, financial, marketing and technology industries. This position will require a valid driver’s license in order for the field support engineer to commute between clients.

    The Basics

    • Total Years of Technical Experience: 3+
    • Position Specific Experience: 3+
    • Mentorship/Leads by Example Experience: .5+
    • Project/ Client Engagement/ Customer Facing Experience: 3

    Techie Aptitude

    Consulting Skillset

     

    Intermediate

     

    Troubleshooting Experience/Ability

     

    Intermediate

     

    Product Technical Knowledge

    • Ability to provide advanced end user support in an enterprise environment  
    • Ability to support Windows 7/10/2008R2/2012 & Mac Operating Systems
    • Advanced troubleshooting support of Office 2013/2016/O365
    • Intermediate understanding of Active Directory (WINS, DNS, GPO)
    • Intermediate support of MS terminal services, Citrix, VMware ESX 7/5/5.5/6
    • Advanced ability to troubleshoot remote access issues
    • Basic knowledge of Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)

    Qualifications

    Human Aptitude

    Verbal Communication

    Advanced

    Written Communication

    Advanced   

    Customer Service

    Advanced

    Presentation Communication

    Advanced  

    Analytical / Problem Solving

    Intermediate

    Mentoring

    Intermediate  

    Influence/ Persuasion/
    Forward Thinking

    Basic  

    Executive Level Presence

    Advanced

     

    Education

    • High School Diploma and Technical Certifications or Commensurate Experience

    Certifications

    • Candidate must have one of the following or be willing to obtain within 6 months of employment: MCITP, MCDST, MOUS, ITIL, VCA, CCA

    Synoptek Promise

    When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results.

     

    We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

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