• Support Engineer III

    Job Locations US-ID-Boise
    # of Openings
    1
    Category
    Information Technology
  • Overview

     The 411

     

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Support Engineer III to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

    Responsibilities

    A Day in the Life 

    As a Support Engineer III you will be the escalation point for the Tier I, EOC and Desktop team.  You will consistently be working with backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and more. 

    The Basics

    • Total Years of Technical Experience: 5+
    • Position Specific Experience: 3+
    • Mentorship/Leads by Example Experience: 3+
    • Project/ Client Engagement/ Customer Facing Experience: 5

    Techie Aptitude

    Consulting Skillset

     

    Advanced 

     

    Troubleshooting Experience/Ability

     

    Advanced 

     

    Product Technical Knowledge

    • Advanced Windows server (2008/2012)
    • Intermediate Exchange Platform Administration
    • Advanced VMware Experience (4/5/5.5/6)
    • Solid understanding of SAN technologies
    • Basic ability to troubleshoot in a Linux/Unix environment
    • Advanced knowledge of Active Directory technologies (DNS, FSMO, DHCP)
    • Intermediate knowledge of Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)

    Qualifications

    Human Aptitude

    Verbal Communication

    Advanced

    Written Communication

    Advanced   

    Customer Service

    Advanced

    Presentation Communication

    Intermediate

    Analytical / Problem Solving

    Advanced

    Mentoring

    Intermediate

    Influence/ Persuasion/
    Forward Thinking

    Intermediate

    Executive Level Presence

    Basic

     

    Education

    • Bachelors or Commensurate Experience

    Certifications

    • Candidate must have one of the following or be willing to obtain within 6 months of employment: MCSA, VCP, CCENT, ITIL

    Synoptek Promise

    When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results.

    We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

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