• Sr. CTO

    Job Locations US-NY
    # of Openings
    1
    Category
    Information Technology
  • Overview

    The 411

    We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Sr. CTO to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

    Responsibilities

    A Day in the Life 

    This role is responsible for all aspects of IT leadership and management for assigned customer base.  The Sr. CTO is responsible for the development of the customer technology roadmap and facilitating the management off all aspects of the customer relationship and interfaces between the customer and Synoptek.  Responsibilities include but are not limited to: Development of architectural design and support model, financial performance, operational performance and overall customer satisfaction.  You’ll proactively oversee the management of client systems and network infrastructure, while providing leadership and best practices to other team members. You’ll find yourself leading and delivering on interesting and complex projects, with many diverse and exciting clients. Will be responsible for management of all portfolio performance and individual CTO’s within their region.

     

    This role will require a person with strong interpersonal skills and a demonstrated ability to build and maintain ongoing relationships in a liaison capacity with IT personnel (both internal and external) at all levels.  We encourage you to learn and to use principles from ITIL and PMP, while working with your team to build and create best practices from your own personal experience and those of your team mates.

    The Basics

    • Total Years of Technical Experience: 15+
    • Position Specific Experience: 10+
    • Mentorship/Leads by Example Experience: 8+
    • Project/ Client Engagement/ Customer Facing Experience: 10+

    Techie Aptitude

    Consulting Skillset

    • Manages $10K-50K MRR Customers
    • Accountable for $250K-500K MRR

     

    New Business Planning/ Support

    • Scope & price service to provide
    • Define unique requirements
    • Proposal approval
    • Capacity planning (support model)
    • Manage and set overall client expectations

     

    Management and oversight of customer onboarding

    • Assess business needs & overall IT environment
    • Manage and advise IT gaps, risks and issues
    • Develop IT strategy & roadmap
    • Oversight of service transition to Synoptek

    IT Governance

    • Reviews client's IT maturity against Best Practices
    • Conduct routine Technology Business Review Meetings (TBR)
    • Monitor client service delivery and customer needs
    • Manage client and service delivery & serve as escalation point
    • Enable client to leverage technology to grow business
    • Project Portfolio Management & Reporting
    • Advise on IT capabilities and service levels
    • Accountable to customer for IT Operations Management
    • Oversight and monitor overall performance metrics:
      • Satisfaction and retention
      • Service level compliance
      • Profitability

    Troubleshooting Experience/Ability

     

    Background in Infrastructure, Systems, or Application Development or Architecture, and or equivalent MSP / Consulting Industry  Experience

     

    Product/Technical Knowledge

     

    (Internal) Advanced Synoptek Stack - 8 Core Pillars Certification

    Qualifications

    Human Aptitude

    Verbal Communication

    Advanced Presentation / Consultative Skills

    Written Communication

    Advanced Written / Proposal / SOW / RFP Skills

    Customer Service

    Advanced Communication / Listening / Service Skills

    Presentation Communication

    Executive Persona / Appearance / Presence

    Analytical / Problem Solving

    Advanced Problem Solving / Out of the Box thinking

    Mentoring

    Advanced Team Cooperation &  Leadership Skills

    Influence/ Persuasion/
    Forward Thinking

    Advanced ability to Influence & persuade to achieve desired results

     

    Education

    • Bachelor's degree (B. A.) from four-year college or university required  

    Certifications

    • ITIL Practioner  

    Synoptek Promise

    When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed