Support Engineer II

Job Locations US-ID-Boise
# of Openings
1
Category
Service Desk
Type
Non-Exempt

Overview

The 411

We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Support Engineer II to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. Want to see what we’re made of? Head to Synoptek.com.

Responsibilities

A Day in the Life 

Our Support Desk Engineers provide first line defense for Synoptek client.  They are responsible for actively listening to and engaging with clients, troubleshooting, and managing Tier 1 client incidents in a Support Desk environment. You will be introduced to more advanced analytics including backup remediation, root cause analysis for infrastructure related outages, deploying patches and remediating alerts related to patches and more.

The Basics

  • Total Years of Technical Experience: 3+
  • Position Specific Experience: 1.5+
  • Mentorship/Leads by Example Experience: .5+
  • Project/ Client Engagement/ Customer Facing Experience: 3

Techie Aptitude

Consulting Skillset

 

Intermediate 

 

Troubleshooting Experience/Ability

 

Intermediate 

 

Product Technical Knowledge

  • Ability to provide advanced end user support in an enterprise environment
  • Ability to support Windows 7/10/2008R2/012 & Mac Operating Systems
  • Advanced troubleshooting support of Office 2013/2016/O365
  • Intermediate understanding of Active Directory (WINS, DNS, GPO)
  • Intermediate support of MS terminal services, Citrix, VMware ESX 4/5/5.5/6
  • Advanced ability to troubleshoot remote access issues
  • Basic knowledge of Firewall/Router/Switch/WAP (Configuration changes, maintenance & troubleshooting)

Qualifications

Human Aptitude

Verbal Communication

Advanced

Written Communication

Advanced   

Customer Service

Intermediate

Presentation Communication

Intermediate

Analytical / Problem Solving

Intermediate

Mentoring

Intermediate

Influence/ Persuasion/
Forward Thinking

Basic

Executive Level Presence

Basic

 

Education

  • High School Diploma and Technical Certifications or Commensurate Experience

Certifications

  • Candidate must have one of the following or be willing to obtain within 6 months of employment: MCITP, MCDST, MOUS, ITIL, VCA, CCA

Synoptek Promise

When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results.

 

We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

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