Business Systems Analyst

Job Locations US-CA-Los Angeles
# of Openings


Synoptek provides information technology management services and support to organizations worldwide.  We offer attainable solutions to manage and operate IT infrastructure using our advanced IT service management capabilities, automated toolsets, and skilled technologists.  We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Business Analyst to our talented team. 


This is an amazing opportunity to work within the fastest growing nationwide Managed Services Provider in the nation. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.  We foster a fun and connected environment with employee benefits extending beyond general compensation and into weekly BBQ’s, Waffle Wednesdays, company sponsored happy hours, random river diving and an invested culture of learning.


  • Contribute to all phases of the software life cycle
  • Design and implement robust, scalable solutions to satisfy business requirements
  • Business and Product requirements gathering and documentation
  • Collaborate with other team members to achieve the best possible solutions
  • Identify, research and develop plans to resolve system deficiencies
  • Participate in project release processes
  • Document and manage change requests
  • Identify, document and schedule defect resolution planning
  • Participate in the resolution process of customer issues


  • Experience with common web development tools (source control, wire framing tools, SQL Mgmt Studio)
  • Experience with relational database concepts
  • Experience with multiple application development methodologies (SDLC, Agile, Waterfall, etc.)
  • Understanding of object-oriented design and analysis concepts
  • Ability to interact professionally with a diverse group of clients and team members, both onshore and offshore
  • Strong problem solving and analytical skills
  • Strong risk assessment and negotiation skills
  • Effective interpersonal and communication skills
  • Able to work under pressure to meet deadlines
  • Strong relationship and negotiation skills
  • Strong communication skills, both verbal and written
  • Workflow design, business process engineering/design


  • 5+ years of professional experience
  • Experience working for a consulting firm, managed services firm, or software development shop a big plus
  • Bachelor’s Degree in Information Systems, Computer Science, Engineering, or a related technical field OR equivalent experience

Nice to have:

  • Experience in multiple industries and verticals
  • ERP experience, either using large scale ERP solutions, or being on implementation teams
  • Supply Chain knowledge
  • ITIL Framework knowledge


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